Terms of Service

Let us serve you better

  1. We offer several range of Shared Hosting Packages. Users are not allowed to infringe any third party service or product throughout our service term.
  2. Users are not allowed to modify or steal any of the software codes/services provided with our services. All the logos and information are trademark of respective owners.
  3. Users are not allowed to use our service for illegal purpose or share our service information for illegal purpose.
  4. Users are only allowed to use Open source software on our server. They need to purchase the software license and agree upon the terms and services of that respective software vendor to use their licensed software on our server.
  5. Examples of unacceptable material on our Cloud Shared Hosting package includes :
    • Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers.
    • IP Scanners, Bruteforce Programs/Scripts/Applications.
    • Pirated Software/Warez.
    • Uploading/sharing or any knid of transferring of adult/pornographic content is strictly prohibited. If found, your account will be terminated on immediate basis.
    • AutoSurf/PTC/PTS/PPC sites.
    • Mail Bombers/Spam Scripts, Banner-Ad services.
    • File Dump/Mirror Scripts.
    • Commercial Audio Streaming (more than one or two streams).
    • Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content.
    • High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery/Gambling Sites.
    • MUDs/RPGs/PBBGs.
    • Bank Debentures/Bank Debenture Trading Programs, Escrow/Bank Debentures.
    • Fraudulent Sites.
    • Push button mail scripts.
    • PayDay Loan Sites (including any site related to PayDay loans, PayDay loan affiliate progams, etc)
    • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc).
    • Anonymous or Bulk SMS Gateways.
    • Bitcoin Miners.
  6. Kindly take a note of the following :
    • All services provided by CloudGrid may only be used for lawful purposes.
    • When using PHP include functions for including a local file, do not include URL. For example: Instead of include ("http://yourdomain.com/include.php") use include ("include.php").
    • Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
    • Do not run any MySQL queries which take more than 15 seconds for its execution. MySQL tables should be indexed appropriately.
    • Do not force html to handle server-side code (like php, shtml, etc.), that causes overload on our servers.
    • Using a shared account as a backup/storage device is not permitted, except one cPanel backup of the same account. Please do not take backups of your backups.
    • Do not run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
    • Do not run cron entries with intervals of less than 20 minutes.
    • Do not run any software that deals with an IRC (Internet Relay Chat) network.
    • Do not run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers and VPS.
    • Do not run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers, VPS and Reseller.
    • Do not participate in any file-sharing/peer-to-peer activities on our shared servers, VPS and Reseller.
    • Activities such as CGI scripts, FTP, PHP, HTTP, etc can cause problems on our servers which might affect other clients. Hence make sure that you don’t use 20% or more of system resources for longer than 90 seconds.
    • Do not run any gaming servers such as counter-strike, battlefield1942, etc.
    • The offer of sale of any forged products of a trademark holder will result in the immediate termination of your account.
    • Any account found to be in violation of another’s copyright will be removed on immediate basis, or access to the material will be disabled temporarily/permanently depending upon the violation extent.
    • Any account found to be in repeated violation of copyright laws will be terminated from our hosting.

Disk space and bandwidth information on your Subscribed plan

There are no fixed limits on the disk space or bandwidth that we provide in our unlimited shared and reseller hosting plans. We want to ensure that you have the resources you need to build your website and/or server. However, we do require every client to entirely comply with our Terms of Service and utilize disk space and bandwidth optimally as of a personal or small business website. While it is infrequent, we may require to put restrictions on accounts that are using resources that impact other clients on the same server.

Normally, clients face problems if they use their accounts for storage or file sharing, which is not what our services are intended to support. In accordance with our Terms of Services the disk space and bandwidth you use must be incorporated into the standard process of your website.

For instance, clients who are affecting other clients or are using 20% or more of system resources for longer than 90 seconds would be considered as an act of violation. In case such a violation is observed, CloudGrid has the right to suspend your service/account, temporarily or permanently after sending you a warning message via email on your registered email ID. Also no refund will be applicable to the client in case if such a scenario is observed.

Refund Policy

If you are not 100% satisfied with your purchase, within 5 days from the purchase date, we will fully refund the cost of your order.

  1. Users must contact the sales department for the refund.
  2. Users must clarify the valid reason for suspension of our service. This would definitely help us to improve our service.
  3. 'Lack of funds' from the client is not considered as a valid reason for refund.
  4. Final verdict for refund would be vested upon then management of CloudGrid.


We hereby declare that you will be solely responsible for uploading, updating and maintaining your website and/or server and all files, pages, data, works and/or materials from or through your website or server including, but not limited to, trade or service marks, graphics, audio clips, video clips, photographs, images, email or other related/unrelated messages, meta tags, domain names, software, text and illustrations. You accept and agree that in the process of providing you with technical assistance, it may be required for our support staff to alter or remove the content of your hosted product. Your use of our services found at this site, including any content you submit, will hence act in accordance with this Agreement and all applicable local, state, national and international laws, rules and regulations.

Last Updated : 20th August 2015

If changes made in Terms of Service, all the users will be notified via their registered Email IDs.